The Communications Brief.

To make sure we understand our client'sneeds, we have a creative brief that we present to our clients. The creative brief answers any and all of the following questions per area. All information that is gathered from the client survey is then translated into this.

Project Summary: State general project information, goals, and relevant background information for site redesign. This paragraph should be a statement overview of the project as a whole.

1. What is the basic overview of the project? Briefly include background information if relevant.
2. What is the single purpose of the new site?
3. What are the secondary goals of the new site?
4. What are the long-term goals?

Audience Profile: Profile the target audience. Provide enough detail to enhance everyone’s understanding of who the audience is. Include some user demographic information. Your goal with this section is to answer the following: Who is the target? What do they care about? And what they do online on a daily basis?

1. Who is your target audience? Choose a typical user and profile in detail. Include occupation, age range, gender, online frequency, online activities and any other relevant information. Profile more than one if applicable.
2. What is a typical task the user might perform on the new site? For example: register, log-on, search for information, buy a specific product, send their email address, call for more information, etc.

Perception/Tone/Guidelines: How do you want your target audience to respond to your new online presence?

1. What does the target audience currently think and feel about the company and the current web site?
2. What do we want them to think and feel?
3. How will this new web site help to achieve this goal?
4. What adjectives can be used to describe the way the web site and company should be perceived?
5. What are some specific visual goals the site should convey?

Communication Strategy: How will we convince them?

1. What is the overall message you are trying to convey to your target audience? For example: cost-effective, secure, reliable, efficient, etc.
2. How will you convey the overall message? For example: effective messaging through copy, directed path towards goal, specific offer on homepage, etc.
3. Identify stages of development (if appropriate) used to execute goals.
4. How will you measure the success of the redesigned site?

Competitive Positioning: How you are different from your competition and the factors which will make you a success?

1. How is your company or your web presence different from your competition?
2. What specifically sets you apart from your competition?
3. What areas of the current site are successful and why?

Targeted Message: State a single-minded word or phrase will appropriately describe the site once it is launched.